Thank you for shopping with Omabae.
We take great pride in our products and want you to be completely satisfied with your purchase.
Please read our Return & Refund Policy carefully to understand how we handle returns, replacements, and refunds.
1. Returns & Replacements
Due to hygiene and safety reasons, we do not accept returns once a product has been opened or used.
Returns are only accepted if you receive:
A damaged product,
A defective product, or
An incorrect item delivered.
To be eligible for a return, you must inform us within 48 hours of delivery with supporting photos/videos of the damaged or incorrect product while opening the shipping box.
The product must be unused, in its original packaging, and accompanied by proof of purchase (order ID, invoice, etc.).
📧 Email us at info@zayoma-india.com with your order details and images/video for verification.
2. Refunds
Once your return is approved and the item is received at our facility, your refund will be processed within 5–7 business days.
Refunds are issued to the original payment method used during purchase.
In case of COD orders, the refund will be made via bank transfer or UPI after confirmation.
3. Cancellations
You can cancel your order within 1 hour of placing it, or before it’s dispatched — whichever comes first. To cancel, email us at
info@zayoma-india.com with your order details. Once dispatched, orders cannot be cancelled due to hygiene reasons.
Once shipped, orders cannot be cancelled. You may refuse to accept the parcel at delivery if you no longer wish to receive it.
Prepaid cancellations will be refunded within 5–7 working days after confirmation.
4. Non-Returnable / Non-Refundable Items
.Opened or used products.
b.Items purchased during sale, discount, promotional offers, but we will confirm before placing the non-returnable products.
c.Gift cards or free sample items.
5. Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank or payment provider again.
Contact your bank or Razorpay (it may take a few days for funds to reflect).
If you’ve done all this and still haven’t received it, contact us at info@zayoma-india.com.
6. Contact Us
For any queries about returns or refunds, please reach out to:
Omabae(Zayoma India Pvt Ltd)
📧 Email: info@zayoma-india.com
🕒 Working Hours: Monday – Friday, 10 AM to 6 PM