FAQs
Here you’ll find quick answers to the most common questions.
If you still need help, our team is always happy to assist you!
ABOUT THE BRAND
1. What is Omabae?
Omabae. Is exists in the space between clinical science and real-life skin.
We don’t believe skincare should be complicated, misleading, or trend-driven.
We believe it should be predictable, effective, and honest.
Our formulations combine:
- Modern dermatological actives
- Clean, functional ingredient systems
- A deep understanding of how skin actually behaves
Because good skincare doesn’t chase hype — it delivers results you can measure.
2. How is Omabae different?
Omabae isn’t built on trends, claims, or cosmetic appeal.It’s built on skin function.
We optimize for something harder:
what actually changes skin over time.
A. We formulate for function — not perception
Every ingredient in an Omabae formula has a defined role.
No “hero ingredient marketing.”
No decorative actives added for label appeal.
No underdosed formulations just to claim presence.
If it doesn’t contribute to performance, it
doesn’t make the cut.
B. We use actives at effective levels — not marketing levels
Most products include actives in trace amounts.
We don’t.
Our formulations are built around:
- Clinically relevant concentrations
- Stability-driven systems
- Compatibility between actives
Because an ingredient is only as good as its dose
and delivery.
C. We prioritize skin behaviour over skincare trends
Your skin doesn’t care about what’s viral.
It responds to:
- Barrier integrity
- Inflammation control
- Cellular turnover
- UV protection
That’s where we focus.
Not on what’s trending this month.
d. We design for long-term outcomes — not short-term feel
Instant glow is easy to fake.
Barrier repair, pigmentation correction, and
skin resilience are not.
Omabae products are built to:
- Improve skin structure
- Reduce recurring issues
- Deliver consistent, trackable progress
Not just temporary results.
3. Are Omabae products safe?
Absolutely! All Omabae products are:
Vegan & Cruelty-Free
Dermatologically Tested
Sulfate, Paraben & Alcohol-Free
FDA Approved
Manufactured at ISO and GMP certified Unit
4. Age touse our products?
Our products are suitable for individuals aged 16 years and above.
5. Are your products safe during pregnancy or lactation?
All Omabae products are dermatologically tested and formulated with safe, toxin-free ingredients. However, since every pregnancy is unique, we recommend consulting your doctor before introducing any new product.
6. Are the products unisex?
Yes! Omabae products are gender-neutral and suitable for all skin types.
7. What is the shelf life?
Each Omabae product has a 24-month shelf life
from the date of manufacturing.
Once opened, please use within 6 months for
best results.
Our sizes are thoughtfully designed to last
approximately 2-3 months depending on use.
8. How should I store Omabae products?
Store in a cool, dry place, away from direct sunlight or excessive heat.
Keep lids tightly closed to maintain freshness.
9. Are the products suitable for sensitive skin?
Yes — Omabae is formulated keeping Indian skin types in mind.
However, if you have very sensitive skin, we recommend performing a patch test before full use.
10. How can I do a patch test?
Apply a small amount on your inner arm or behind your ear.
Leave it for 24 hours without washing.
If redness, itching, or irritation occurs — rinse immediately and avoid using the product.
If no reaction occurs, you’re good to go!
11. How can I view the full ingredient list?
You can find the complete ingredient list on each product’s page under the “Ingredients” section.
12. Is there any referral points or discount?
Yes, at Omabae we love to reward you for sharing our products with your friends! When you refer someone using your unique referral link, your friend will receive a 20% discount on their first order, and once their purchase is completed, you’ll get a 30% discount for your next order. There’s no limit to how many friends you can refer — the more you share, the more you save! Referral discounts can’t be combined with other offers, and Omabae reserves the right to change or end the program at any time.
ORDER & SHIPPING
1. How do I place an order?
Visit our official website: www.Omabae.com.
Choose your products, add them to the cart, and follow the secure checkout process.
2. What is your cancellation policy?
You can cancel your order within 1 hour of placing it, or before it’s dispatched — whichever comes first. To cancel, email us at support@Omabae.com with your order details. Once dispatched, orders cannot be cancelled due to hygiene reasons.
3. Can I change my shipping address after placing the order?
Yes — as long as your order has not reached the Ready-to-Ship stage.
Please contact our Customer Support as soon as possible.
4. I received a damaged product — what should I do?
Please contact us within 48 hours of delivery with:
A clear video of the damaged product while An unboxing video (mandatory)
Batch number (near the MRP).
Once verified, we’ll arrange a replacement or refund promptly.
5. I received a wrong or missing product!
Contact us within 48 hours of delivery with:
An unboxing uncut video (mandatory)A photo of the invoice and packaging.
Our team will ensure a quick resolution or replacement.
6. My order shows “Delivered,” but I haven’t received it.
Report this within 48 hours of the delivery update. Our support team will coordinate with logistics partners to resolve it.
PAYMENT OPTIONS
We offer multiple secure payment methods: UPI, Net Banking, Credit/Debit Cards, and Cash on Delivery (COD).
My payment went through, but my order isn’t confirmed.
Please email us at support@Omabae.com with your payment reference or screenshot. We’ll verify and confirm your order right away.
1. How long does delivery take?
We usually deliver within 5–7 working days, depending on your location.
Remote areas may take slightly longer. During festive seasons or special sales, please allow extra time.
2. Can I get express delivery?
Contact our support team for express handling of prepaid orders.
We’ll coordinate with logistics partners to expedite shipping wherever possible subject to payment of express delivery charges.
MISCELLANEOUS
1. How can I unsubscribe from Omabae’s newsletters?
You can unsubscribe anytime by clicking the Unsubscribe link at the bottom of our emails or adjusting your preferences in your account settings.
2. Need help or have more questions?
Contact our support team:
Email: Info@Omabae.com
Instagram: @Omabae_global (send us a DM)